SAP Employee Central Service Center is an advanced tool for your internal HR Shared Service Center. It serves as the central point of contact for all employees with HR-related questions. Employees can access the Service Center from anywhere in SuccessFactors. It offers contextually prepared information to answer most questions by resorting directly to your company’s knowledge base.
If your employees don’t find the answer in the Service Center’s knowledge base, they can create tickets which are then forwarded to the relevant department. Employees can trace their tickets and are notified as soon as their ticket’s status has changed.
Through the Service Center your employees can also start a chat with a personnel administrator to get informal help.
For HR service representatives the Employee Central Service Center provides extensive functions for solving tickets efficiently and quickly, such as an overview of similar ticket in the system, numerous, mail templates and checklists, ensuring that an employee is getting the level of support needed.
The Employee Central Service Center features an intuitive user interface, making it as easy as possible for your employees to contact the relevant specialist department and thus promoting employee satisfaction.